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Privacy Policy

Effective Date: 05/05/2025
Homeopathy in Practice

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1. INTRODUCTION

Homeopathy in Practice ('we', 'us', or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal and sensitive data when you access or use our services, including when you.

  • Visit our website at https://www.homeopathyinpractice.co.uk or any website of ours that links to this Privacy Notice

  • Use our website for live webinars, online courses and our other services including online homeopathy consultations & mentorship

  • Engage with us in other related ways, including any sales, marketing, or events

Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at connect@homeopathyinpractice.co.uk.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. WHAT INFORMATION WE COLLECT

a) Personal Information

  • Names, email address, postal address, phone number

  • Payment details (processed securely via Wix Payments or PayPal)

  • Login credentials (email/password or social login)

 

b) Sensitive Information

  • Health and medical history, symptoms, medications, allergies, diet and other relevant personal health data (for Consultations)

  • Educational/professional background (for Mentorship)

 

c) Technical & Usage Data

  • IP address, browser type, time zone, device information

  • Pages visited and session duration

 

d) Voluntary Information

  • Newsletter preferences, feedback, communication settings

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Payment Data:

We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All cards payments data is handled and stored by WIX Payments. You may find their privacy notice link(s) here: https://www.wix.com/about/terms-of-payments.

For PayPal payments, please refer to PayPal privacy notice.

Social Media Login Data:

We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.  

Podcast Interactions:
If you comment on our podcast or radio show pages, we may collect your name, email address, and the content of your comment. This information is collected to display user feedback and improve engagement. Please avoid sharing sensitive personal information in public comments.

Information automatically collected:

Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).

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3. HOW WE USE YOUR INFORMATION

We use your data to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

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  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

  • To deliver and facilitate delivery of services (live webinars, online courses, consultations, and mentorship services) to the user. We may process your information to provide you with the requested service.

  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

  • To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.

  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

  • Send newsletters and updates (if subscribed).

  • Fulfil legal obligations and prevent fraud.

  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

 

4. LEGAL BASIS FOR PROCESSING

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

 

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

  • Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.

  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

  • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

  • Understand how our users use our products and services so we can improve user experience

  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

 

5. INTERNATIONAL DATA TRANSFERS

As a UK-based business serving global users, your data may be transferred outside the UK. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data in compliance with UK GDPR.

 

6. DATA SHARING

We may need to share your personal information in the following situations:​

  • Payment providers (Wix Payments, PayPal)

  • Technical service providers under data protection agreements

  • Legal authorities when required by law

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

  • Other Users. When you share personal information or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. If you interact with other users of our Services and register for our Services through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.

We do not sell or rent your data.

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7. DATA SECURITY​

We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. We also use HTTPS technology. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

We take data protection seriously and employ:

  • SSL encryption for all web traffic

  • Secure servers and access controls

 

8. COOKIES AND ANALYTICS

We use cookies and similar technologies for:

  • Website functionality

  • Analytics and performance tracking

You can adjust your browser settings to refuse cookies. This may limit functionality.

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Google Analytics:

We may share your information with Google Analytics to track and analyse the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

 

Third-Party Podcast Player (Podbean):
We embed audio content (e.g., podcasts, radio shows) hosted on Podbean. Podbean may use cookies or tracking technologies to collect listener data such as IP address, device type, and usage behaviour. These data are collected and processed by Podbean in accordance with their own privacy practices.
By listening to podcasts on our website, you agree to, you agree to Podbean’s Privacy Policy.

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9. YOUR RIGHTS

As a data subject, you have rights including:

  • Access to your data

  • Rectification or deletion

  • Restriction or objection to processing

  • Data portability

  • Withdrawal of consent

  • Lodging a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at: connect@homeopathyinpractice.co.uk

Or via web form on https://www.homeopathyinpractice.co.uk/contact

 

10. CHILDREN'S PRIVACY

Our services are not intended for children under 18. We do not knowingly collect data from children.

NOTE: Children may access the Homeopathy Consultation service only when it is booked by a parent or legal guardian.

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11. THIRD-PARTY WEBSITE LINKS

We may link to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing your data.

Our website may contain links to third-party websites (e.g., partners, payment processors, or external resources).
Please note that we are not responsible for the privacy practices or content of these external sites.
We encourage you to read the privacy policies of any third-party websites you visit from our website.

 

12. THIRD-PARTY SERVICE PROVIDERS

We use the following third-party services to enhance your experience:

  • Payment Processors: Wix Payments, PayPal (for payments)

  • Email Service Providers: Wix Email Marketing (for sending newsletters)

These third-party providers have their own privacy policies, which govern how they handle your data.
We encourage you to review their policies, as we are not responsible for their practices.

 

13. POLICY UPDATES

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.” We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

 

14. CONTACT US

For any privacy-related questions, please contact us at:

Email: connect@homeopathyinpractice.co.uk

Web: https://www.homeopathyinpractice.co.uk/contact

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